Frequently asked questions

Why are we making so many changes?

The Canadian benefits team regularly reviews our benefits program to ensure that it continues to meet your needs as well as those of the company. Over the last few years, we’ve made some small changes; however, when the benefits program was launched back in 2002, we were a much bigger company and the program made sense for an organization of that size.

We are a much smaller organization now and the costs associated with managing it continue to rise. We want to continue to provide you with a comprehensive, competitive benefits program that meets your needs, but we need to make these changes to ensure the program’s sustainability.  

So, we’re streamlining our vendors, removing plan options that few people use and expanding coverage to reflect employees’ current physical and financial health needs.

More FAQs

What’s new?

A lot, but it’s a good news story. We’re eliminating options and benefits that people don’t use and pumping those dollars into things like mental health and vision care. What’s more, any unused flex dollars will go to your Health Care Spending Account (HCSA) only, to help you with medical and dental costs not covered by your provincial health plan, the HP plan and your spouse’s plan (if applicable). There are some changes to our flex dollars and price tags, too, and you’ll see that when you enroll.

We’re also simplifying the enrollment process. You’ll enroll directly on the Manulife Web site, and you’ll call them if you have questions about the plan or claims. And starting January 1, Sun Life will administer our retirement and savings programs from start to finish. If you need to make any changes, you can do it all in one place. 

More What's new?